Refund policy
Returns & Refunds
Effective Date: 4/2/2026
At AONE, every release is produced with intention and limited availability. Because of this, all purchases are considered final.
All Sales Final
All items purchased from AONE are final sale.
We do not offer:
- Returns
- Refunds
- Exchanges
- Order cancellations or modifications once placed
Please review your order details carefully before checkout, including sizing, color selection, and shipping information.
Damaged or Incorrect Orders
If you receive an item that is damaged or incorrect, we will make it right.
You must contact us within 48 hours of delivery at:
Email: [your email]
Subject: Order Issue – #[Order Number]
Include:
- Order number
- Photos showing the issue
- Brief description of the problem
Claims submitted outside of this window may not be eligible for replacement.
Sizing Responsibility
Each product page includes sizing guidance. Customers are responsible for selecting the correct size prior to purchase. Fit or sizing preferences do not qualify for refunds or exchanges.
Shipping Disclaimer
Shipping and delivery times are estimates only. Once an order has been shipped, A1 is not responsible for carrier delays, lost packages, or delivery issues caused by the shipping provider.
Fraud & Chargebacks
By completing a purchase, you agree to these terms. Unauthorized chargebacks or payment disputes that violate this policy may result in permanent restriction from future purchases.
Agreement
By purchasing from AONE, you acknowledge and accept this Returns & Refund Policy in full.